This is a page with our most frequently asked questions.

If you find your question isn’t answered on this page, then please do send me a message via the contact page and I’ll answer you within 48 working hours.

How long will my order take to be shipped?
We always aim to get all orders dispatched within 1-3 working days.
Please note that there may be a slight delay around busy times of the year, like Christmas and New Year. I will always update on dispatch times if they’re longer than this on our social media pages and the blue notice bar at the top of the website.

Although we will always dispatch orders within the suggested time frame, we cannot guarantee how quickly it will be delivered to you, as this will all depend on Royal Mail. 2nd class postage usually takes around 2-3 working days, but times can vary, depending on the time of year.

Will I get the items shown in the images?
Aside from the regular tumbled stones, yes you will.
I know first hand how disapointing and frustrating it is to see a crystal you’ve really resonated with or fallen in love with, and you place an order and you get sent a different looking crystal.
I’ve made sure that all the special crystal items have been photographed and listed individually so that you can be sure that what you see is what you’re going to get. If there’s a specific crystal in a group photograph that you’d like, please get in touch via the contact form and I’ll let you know if it’s still available.

How will my parcel be shipped?
All items will be sent out in cardboard boxes. Currently we’re working hard to protect the environment, so there’s a small possibility that your order will be posted in a reused box.
Inside your box you’ll find packaging peanuts to protect your items, which are full disolvable and compostable, or shredded paper. In extreme circumstances your item maybe wrapped in bubble wrap, but this is reused and only used for the more delecate items.
You’ll find your crystals inside either one of our cheerful paperbags or if it’s a bundle, in an organza bag.
Your order will then be sent via Royal Mail 2nd class.

Do you ship outside of the UK?
Currently no. But this may change in the future, so keep your eyes peeled for any possible updates. If you’re a customer in Ireland, you can now order via the website. As your postage costs will vary due to weight, once you’ve submitted your order, I’ll need to enter the postage details – you’ll then be emailed a shipping quote which you’ll then need to either accept the cost or cancel your order. No money will leave your account until you’ve confirmed the final order cost.

Can I change my order once it’s been submitted?
Unfortunately, we are not able to change out the items in an order once the order has been placed, but you can cancel an order at any point before it gets dispatched. You can then place a new order for the correct product. You can cancel an order by logging into your account or messaging me.

If you wish to cancel your order, please do so as soon as you can!
Once your order has been shipped, I am unable to cancel the order, so it’s best to let me know ASAP.

I’ve just placed my order, now what do I do?
Once you’ve placed your order, you can join our Facebook group The Crystal Healing Hub.
I use the group to share exclusive offers, sneaky peeps on new deliveries, give aways, and also more information on healing benefits and practices. There are some really helpful guides for beginners on crystal care, too!

What is your loyalty scheme?
You’ll receive a little thank you card in your order, which will contain a code for you to use on our website to get 10% off your next order.

I cannot give out medical advice as I am not qualified physician.
Crystals for healing should be used to compliment other therapies and not as a replacement for regular medical care.
That being said, they do possess and attract some wonderful energies and can offer support in self healing.