This is a page with our most frequently asked questions.
If you find your question isn’t answered on this page, then please do send me a message via the contact page and I’ll answer you within 48 working hours.
** Due to the coronavirus, we’re having to change the way we operate.
During this time, we are still processing orders, but due to members in my family being high risk, we are only posting once a week on a Saturday.
If you’re local you can always arrange a no contact collection for any orders – all you need to do is message me for a free postage code and once your order is placed we can arrange a convenient time for you to collect your order.
Due to staff shortages at Royal Mail and a higher demand on online orders being placed, it has been noted that some parcels are being slightly delayed onced they’ve been shipped, due to demand from the postal service. These guys are working extremely hard, under insane conditions, so please remember this when you’re waiting for your delivery. Once it’s left our little lounge, everything else is out of our control. But I promise you, these wonderful posties are working as hard as they can.
I will update this page as and when needed, but do follow me on social media to get any instant updates **
How long will my order take to be shipped?
As your crystals are always fully cleansed before being sent out, please allow up to 3 working days for your parcel to be dispatched.
Please also note that there may be a slight delay around busy times of the year, like Christmas and New Year. I will always update on dispatch times if they’re longer than this on our social media pages.
Will I get the items shown in the images?
Aside from the regular tumbled stones, yes you will.
I know first hand how disapointing and frustrating it is to see a crystal you’ve really resonated with or fallen in love with, and you place an order and you get sent a different looking crystal.
I’ve made sure that all the sets and special crystal items have been photographed and listed individually so that you can be sure that what you see is what you’re going to get. If there’s a specific crystal in a group photograph that you’d like, please get in touch via the contact form and I’ll let you know if it’s still available.
How will my parcel be shipped?
Currently we’re working hard to protect the environment, so there’s a small possibility that your order will be posted in a reused box from another company.
Your items will be popped in paperbags where possible, or an organza bag if it’s a bundle.
Your items will be protected by packaging peanuts, which are full dissolvable and compostable, or shredded paper. In extreme cercumstances your item maybe wrapped in bubble wrap, but this is reused and only used for the more delecate items.
Your order will then be sent via Royal Mail 2nd class.
PLEASE NOTE: we do not ship on Thursdays or Sundays. Any orders will be sent out either the previous or following day.
Do you ship outside of the UK?
Currently no. But this may change in the future, so keep your eyes peeled for any possible updates.
Can I change my order once it’s been submitted?
Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it gets dispatched. You can then place a new order for the correct product. To cancel an order you can contact me via the Contact Us page.
If you wish to cancel your order, please contact me as soon as you can!
Once your order has been shipped, I am unable to cancel the order, so it’s best to let me know ASAP.
What is your loyalty points scheme?
We’ve just launched our loyalty points scheme where you can earn 2 points for every £1 you spend with us via the website, which you can then use against future purchases. You can also get 10 loyalty points each time you leave a review on a product you’ve bought! You can spend your points at any time, but they will expire after 6 months. Due to the fact that they’re already so heavily discounted, we’re unable to award points on the subscription boxes. These are the only items that are exempt. You can find out more about our Points scheme by clicking here.
I cannot give out medical advice as I am not qualified physician.
Crystals for healing should be used to compliment other therapies and not as a replacement for regular medical care.
That being said, they do possess and attract some wonderful energies and can offer support in self healing.